Refund policy
VALLIÈRE — Return & Refund Policy
Last updated: September 2026
At VALLIÈRE, we want you to feel confident when placing your order. Please review the following policy carefully before making a purchase.
Returns
Unless a longer period is required by applicable consumer law, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, and returned in its original condition and packaging, with all tags and accessories included.
To request a return, contact us at suppport@valliereofficial.com with your order number and reason for the return. Please do not send a return without first contacting our support team.
Closing Sale Items
VALLIÈRE is currently holding its closing sale, and many products are offered at significantly reduced prices.
Purchases made during the closing sale remain subject to any mandatory consumer rights applicable to your order. Where permitted by applicable law, additional restrictions may apply to voluntary returns of clearance or final-sale merchandise. Any such restriction will be clearly disclosed before purchase.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or different from what you ordered, contact suppport@valliereofficial.com as soon as possible and include your order number and clear photographs of the item and packaging.
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges and return shipping costs are non-refundable where permitted by applicable law, unless the item is defective, incorrect, or applicable law requires otherwise.
Exchanges
Product availability during our closing sale is limited and restocks are not guaranteed. For this reason, exchanges may not always be possible.
Please contact us and we will confirm the available options.
Surprise Gifts
Complimentary gifts included with qualifying orders have no cash value and cannot be exchanged for cash.
If a qualifying purchase is returned, we may require the complimentary gift to be returned as well, where permitted by applicable law.
Contact
For return and refund questions: